Transform policyholder engagement and insurance sales, Automate policy renewals, payment processes, and status tracking
Get seamless and efficient policyholder experience with
Salesforce For Insurance
Qualify Prospects
Capture data and insights to reach out to eligible prospects, uncover new opportunities for insurance, verify backgrounds
Automate Renewals
Simplify policy renewals, claims, and payments
by automating the renewals based on the issue dates and never miss a renewal opportunity
Improve Experience
Enhance customer & agent experience by pulling in data from third-party systems, chat, and telephony solutions for smoother claims management
Self-service, Transparency, and Analytics with
Salesforce for Insurance Claims
Automated Claims
Management
Acquire automated quotes through system integrations for handling multiple claims, then use approval flows to submit them for approval, disapproval, or any additional reviews
Real-Time Dashboards
Get real-time data on dashboards to track the number of claims, the annual contract value for a client’s portfolio, or to search clients and policy types in the knowledge base
Document Management
Leverage customized document generators to eliminate the tedious task of preparing contractual documentation, while reducing errors and maintaining regulatory compliance
Customer Portals for Crucial Updates
Enable self-service capabilities for customers to show them their KYC status or track their claims through customer portals and stay updated on the policy renewal time and maturity
Recurring Billing
Automate the payment and renewal process
and set reminders so your customers never miss any premium installations, which also extends lifetime value of policyholders
Personalized Marketing
Plan personalized up-sell and cross-sell marketing based on medical conditions, current care plan, and previous interactions to personalize marketing and customer service
Manage critical updates and background checks, improve renewal collections and retention with
Salesforce for Insurance
Integrate Agency Management Systems
Integrate existing policy and claims management to Salesforce to automate critical updates for customers and reduce agent communication
Assess policy needs for cross-selling
Pitch the right products when you get to know your customers on a deeper level by accessing their claims and policies in one place and identify AI-recommended actions for them with Einstein Analytics
Retain Customer, Improve Collections
Increase collections, manage recurring medical billing to enhance customer service, speed up claim delivery, promote customer retention
Communications
Helpdesk
Send communications through
CTI, SMS, WhatsApp for
one-on-one claims assistance
Customer
Portals
Let insurance
buyers see active
insurance policies
and track claims
for the entire family